7-Day Return Policy
Dear Valued Customer,
Thank you for choosing Trek Deck Malta! We are committed to ensuring your satisfaction with every purchase. In the rare event that you are not entirely pleased with your order, we offer a comprehensive 7-day return policy to make your shopping experience as hassle-free as possible.
Policy Details:
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Eligibility:
- To be eligible for a return, the item(s) must be returned in the same condition as received, and in its original packaging.
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Initiating a Return:
- Please notify us within 7 days of receiving your order to initiate the return process. You can do this by contacting our customer support team via the "Contact" Page.
- Kindly provide your explanation of the reason for the return.
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Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to our error or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of your item(s).
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Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
- Refunds will be processed promptly, and a credit will automatically be applied to your original method of payment within 5 business days.
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Damaged Items:
- In the unfortunate event that you receive a damaged item, please contact us immediately for assistance. We will work swiftly to resolve the issue and ensure your satisfaction.
Contact Us:
- If you have any questions or concerns regarding our return policy, feel free to reach out to our dedicated customer support team. We are here to assist you every step of the way.